Casework Officer
As a Casework Officer, you will manage a varied caseload and support the progression of planning appeals through key stages of the process. You will process and maintain case documentation, update records across databases, monitor deadlines, and ensure actions are completed accurately. You will act as a key point of contact for inspectors, local authorities, and appellants, responding to enquiries and providing high standards of customer service. Working closely with colleagues, you will coordinate information and contribute to team objectives to ensure the efficient delivery of the Appeals Service.
What they're looking for
- Experience providing high-quality administrative support and managing records
- Experience organising and prioritising a varied workload to meet deadlines
- Experience working collaboratively and providing excellent customer service
- Strong written and verbal communication skills for handling enquiries
Nationality requirements
Open to UK, Republic of Ireland, Commonwealth, EU/EEA/Swiss (with EUSS status), and Turkish nationals.
Selection process
Shortlisting will take place in the week commencing 26 October 2026. Interviews will be held remotely via MS Teams in the week commencing 09 November 2026.
Apply on Civil Service Jobs ↗Originally listed on Civil Service Jobs.